Shipping Policy

Effective Date: 11 July 2026

At Rootslane Technology Private Limited ("Rootslane", "we", "our", or "us"), we are committed to delivering quality products safely and on time. This Shipping Policy explains how we process and deliver orders placed through www.rootslane.in.

Delivery Area

Rootslane currently delivers across selected locations in Delhi NCR. As we expand our operations, additional service areas may be added and updated on our website.

Order Processing

Orders are processed after successful payment confirmation or order verification, where applicable.

Orders received outside business hours, on Sundays or public holidays may be processed on the next working day.

Delivery Timeline

Our standard delivery timeline is same day or next day, depending on the product, delivery location and order cut-off time.

Delivery timelines are indicative and may vary due to weather conditions, traffic, public holidays, operational constraints or other unforeseen circumstances.

Shipping Charges

Delivery charges, if applicable, will be displayed during checkout before payment.

Order Tracking

Customers will receive updates regarding their order through the contact details provided at the time of placing the order.

Delivery Attempts

If the customer is unavailable at the delivery address, our delivery partner may attempt to contact the customer to complete the delivery. If delivery cannot be completed after reasonable attempts, the order may be cancelled or rescheduled, depending on the nature of the products ordered.

Incorrect Delivery Information

Customers are responsible for providing complete and accurate delivery details. Rootslane shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete address information.

Delays Beyond Our Control

While we strive to deliver every order on time, delays may occur due to circumstances beyond our reasonable control, including adverse weather, traffic disruptions, government restrictions, strikes or other force majeure events.

Contact Us

For any shipping or delivery-related queries, please contact:

Rootslane Technology Private Limited

Email: rootslanetech@gmail.com

Customer Care: +91 8796489333